Last Updated: August 15, 2026
Important: These Terms apply when a customer purchases, books, accesses, downloads, or uses an Agile Styling Inc. product or service. Product-specific terms displayed before purchase form part of the agreement.
These Terms and Conditions (“Terms”) govern purchases, bookings, access to, and use of products, services, appointments, digital content, memberships, subscriptions, consultations, color analyses, educational materials, websites, client portals, and other offerings provided by Agile Styling Inc. (“Agile Styling,” “we,” “us,” or “our”).
By purchasing, booking, accessing, downloading, receiving, or using an Agile Styling product or service, you acknowledge that you have read and agree to these Terms. Any product-specific description, disclaimer, eligibility requirement, schedule, delivery condition, or other term displayed to you before purchase also forms part of your agreement with Agile Styling.
If a product-specific term conflicts with these general Terms, the more specific product term will govern that product or service to the extent of the conflict.
These Terms include our privacy notice. Section 20 explains how Agile Styling collects, uses, discloses, retains, and protects personal information.
Nothing in these Terms excludes, restricts, or waives a right or remedy that cannot legally be excluded, restricted, or waived under applicable law.
You must have the legal capacity to enter into a binding agreement to purchase our products or services. If a service is purchased for or used by a minor or another person who cannot provide legally effective consent, the purchase and participation must be authorized by a parent, legal guardian, or other legally authorized representative as applicable.
You are responsible for ensuring that information you provide to Agile Styling is complete, accurate, current, and truthful. Our services may depend on the accuracy and quality of photographs, videos, questionnaires, measurements, responses, account information, and other materials you provide.
Agile Styling is not responsible for an inaccurate or adversely affected result to the extent it is caused by incomplete, inaccurate, edited, filtered, misleading, improperly photographed, outdated, or otherwise unsuitable information or materials supplied by the client.
Agile Styling offers digital products, personalized services, color analysis, styling and image consulting, consultations, appointments, educational resources, memberships, subscriptions, and other offerings. The specific content and inclusions of each offering are described on the applicable product or booking page.
You are responsible for reviewing the product description and any product disclaimer before purchasing. A product may exclude features, consultations, explanations, sessions, comparisons, makeup calls, revisions, or other items unless they are expressly listed as included.
Where a product includes scheduled group sessions or community access, missed sessions are not automatically eligible for makeup sessions, replacement sessions, credits, or refunds unless the applicable product page expressly states otherwise or applicable law requires otherwise.
Agile Styling may make reasonable non-material changes to the format, platform, sequencing, delivery method, or presentation of a product or service without changing its essential nature.
Prices, applicable currency, taxes, and payment terms are displayed during the purchasing process. You are responsible for reviewing the price, currency, selected product, selected color season where applicable, appointment details, subscription interval, and other order information before completing your purchase.
Currency conversion charges, foreign transaction fees, bank fees, or similar charges imposed by your financial institution or payment provider are your responsibility.
Agile Styling may correct genuine typographical, technical, pricing, or product-description errors. If a material error affects an order already placed, we may contact you to provide the correct information and, where appropriate, offer cancellation or another remedy consistent with applicable law.
Promotional offers, discount codes, sale pricing, and other incentives apply only under their stated conditions and during their stated promotional period. They are not retroactive unless Agile Styling expressly agrees otherwise in writing.
Except where Agile Styling expressly states otherwise or applicable law requires otherwise, purchases of digital products, personalized products, color analysis services, consultations, appointments, memberships, subscriptions, and other services are final and non-refundable.
Digital products are considered delivered when the content, download link, access instructions, account access, or other means of accessing the purchased digital product has been made available to you.
Personalized services may become non-refundable once Agile Styling has reserved professional time, begun reviewing client materials, started an analysis, prepared personalized content, created a deliverable, or otherwise begun performance of the service.
A client’s disagreement with a professional color analysis, palette, styling recommendation, or other professional opinion does not by itself create a right to a refund, replacement analysis, complimentary additional consultation, or replacement product.
Selecting the wrong product, wrong color season, duplicate product, or changing your mind after digital access has been granted does not create a right to a refund or replacement, except where required by applicable law or expressly approved by Agile Styling.
Nothing in this section limits any cancellation, refund, reversal, or other remedy that is mandatory under applicable consumer protection law.
Color analysis and styling involve professional assessment and judgment. Julia Dobkine and Agile Styling use professional methodology, experience, visual assessment, client-provided information, photographs, videos, and other relevant factors when performing an analysis or providing recommendations.
An analysis represents Agile Styling’s professional determination based on the information and materials reasonably available at the time the service is performed. Results may differ from analyses performed by other professionals, automated tools, applications, online tests, retailers, consultants, or color analysis systems.
A difference of opinion between Agile Styling and another analyst, system, application, or client preference does not establish that the Agile Styling analysis is incorrect.
Agile Styling does not guarantee that every recommendation will correspond with a client’s personal preferences or that every color within a palette will be equally preferred or perceived identically in every lighting, screen, camera, print, fabric, cosmetic, or other medium.
For online services requiring photographs, videos, questionnaires, measurements, or other client materials, you must follow the submission instructions provided by Agile Styling.
Unless otherwise stated for a particular service, required materials must be submitted at least 24 hours before the applicable appointment or consultation.
Agile Styling may determine that submitted materials are unsuitable where photographs or videos use filters or artificial color modification, unsuitable lighting, prohibited makeup, incorrect camera settings, insufficient resolution, significant compression, or otherwise fail to meet the submission requirements.
If adequate materials are not submitted within the required timeframe, Agile Styling may cancel or reschedule the appointment. A CAD $100 late rescheduling fee may apply, subject to applicable law.
For online color analysis services and consultations with Julia Dobkine, the client must submit all required materials and complete any required booking within twelve (12) months of the original purchase date unless Agile Styling states otherwise in writing.
If the client does not complete the required submission and booking within that period, the unused service may expire without refund, subject to applicable law.
This deadline does not apply to the extent applicable law prohibits expiration of a gift card, prepaid purchase card, or similar stored-value product.
Clients are expected to arrive or join at the scheduled appointment time. If a client is more than 15 minutes late, Agile Styling may cancel the appointment or treat it as missed where there is insufficient remaining time to provide the service properly.
A client who misses an appointment without sufficient notice may be charged a CAD $100 no-show fee. After two missed appointments, Agile Styling may refuse further rebooking.
Appointments may normally be rescheduled without a rescheduling fee when at least 72 hours’ notice is provided. Requests made within 72 hours are subject to availability and may incur a CAD $100 rescheduling fee.
Repeated rescheduling, missed rescheduled appointments, or other conduct that materially disrupts the schedule may result in additional booking restrictions. Any fee or restriction remains subject to applicable law.
All participants in a group appointment are expected to attend on time. If one or more participants are absent or significantly late, Agile Styling may proceed with those present, modify the session where reasonably possible, or require the affected portion to be rescheduled.
For programs consisting of consecutive group sessions, community calls, workshops, or similar events, attendance is the participant’s responsibility. Unless the applicable product description states otherwise, missed group sessions do not create an entitlement to a private makeup session, credit, extension, or refund.
Agile Styling may cancel, postpone, reschedule, relocate, or change the delivery method of an appointment, consultation, event, masterclass, group session, or other service because of illness, emergency, accident, technical failure, travel disruption, severe weather, government restriction, natural disaster, safety concern, circumstances affecting Julia Dobkine’s availability, or another circumstance reasonably outside Agile Styling’s control.
Where reasonably possible, Agile Styling will offer an alternative date or reasonable alternative method of delivery.
To the maximum extent permitted by law, Agile Styling is not responsible for consequential or third-party expenses resulting from a cancellation, delay, or rescheduling, including airfare, hotels, transportation, lost wages, childcare, or other costs not paid directly to Agile Styling.
This section does not limit any remedy that applicable law does not permit us to exclude.
Digital products may be delivered through email, download link, client portal, membership platform, application, website, cloud service, or another electronic delivery system.
You are responsible for providing a correct and accessible email address, maintaining access to your email and account credentials, and using compatible devices and software reasonably necessary to access the product.
If expected delivery information is not received, you should check your spam or junk folder and contact Agile Styling. Agile Styling may change the technical method of delivery where the client continues to receive substantially the product or access purchased.
Access credentials, downloads, palettes, guides, videos, course materials, community access, membership content, and client-portal access are intended only for the purchasing client unless Agile Styling expressly states otherwise.
You may not share usernames, passwords, download links, private membership links, account access, or paid content with another person.
You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying Agile Styling if you believe your account has been compromised.
Agile Styling may temporarily suspend or terminate access if we reasonably believe an account is being shared, compromised, used fraudulently, used commercially without authorization, or otherwise used in material violation of these Terms. We may request reasonable verification of account ownership before restoring access.
All Agile Styling content and materials are owned by Agile Styling Inc. or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.
Protected materials include, without limitation, color palettes, Pocket Palettes, Hair Guides, styling guides, PDFs, graphics, photographs, videos, text, educational materials, methodologies, worksheets, presentations, course materials, website content, application content, membership content, training materials, templates, and other proprietary resources.
Your purchase grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the purchased materials for your own personal purposes in accordance with these Terms. Purchasing a product does not transfer ownership of the underlying intellectual property.
Without Agile Styling’s prior written authorization, you may not reproduce, publish, upload, distribute, sublicense, sell, resell, rent, commercially exploit, publicly display, modify for redistribution, create competing materials from, or otherwise make Agile Styling intellectual property available to another person.
You may not upload Agile Styling proprietary materials into public repositories, publicly accessible databases, artificial intelligence training datasets, or similar systems for redistribution, model training, commercial analysis, or creation of derivative commercial products without written authorization.
Agile Styling consumer products are licensed for personal use only unless a product is expressly sold under a professional or commercial license.
Color analysts, image consultants, personal stylists, coaches, educators, retailers, content creators, training organizations, and other professionals may not use consumer products as materials for paid client work, education, training, certification, resale, professional consultation, or another commercial activity without prior written authorization.
Professional or commercial licensing may be available separately. Licensing inquiries may be sent to partnerships@agilestyling.com.
Certain Agile Styling products are specific to a particular color season. The customer is responsible for selecting the correct product and color season before completing the purchase.
Where the product page, application, or checkout process asks you to verify a selected season before purchase, completing the purchase confirms your selection.
Except where required by applicable law or expressly approved by Agile Styling, an incorrect season selection, duplicate purchase, or change of mind after digital access has been granted does not create a right to a refund, exchange, or replacement product.
Where Agile Styling offers a recurring membership or subscription, the billing interval, price, renewal terms, and principal benefits will be disclosed at or before purchase.
Unless otherwise stated, a recurring subscription continues until canceled in accordance with the cancellation method made available to the subscriber. A standard cancellation generally stops future renewals and takes effect at the end of the then-current paid billing period, unless the subscriber or Agile Styling expressly selects an immediate cancellation option.
Cancellation does not normally create a prorated refund for the current billing period or previously billed periods, except where required by applicable law or expressly approved by Agile Styling.
Agile Styling may modify membership schedules, content, platforms, features, or benefits from time to time. Material changes will be handled in accordance with applicable law and any commitments made at purchase.
Agile Styling provides color analysis, image consulting, styling, wardrobe, beauty, fashion, and related educational guidance based on professional expertise and information available to us.
Results, perceptions, tastes, preferences, and individual responses vary. Agile Styling does not guarantee any specific aesthetic, social, professional, psychological, financial, health, or other outcome from following a recommendation.
Our services do not constitute medical, dermatological, psychological, psychiatric, legal, financial, or other regulated professional advice.
Clients remain responsible for deciding whether and how to apply recommendations and for independently verifying the suitability, ingredients, safety, fit, availability, and other characteristics of third-party cosmetics, treatments, clothing, hair services, accessories, or other products and services before using or purchasing them.
Agile Styling may reference or link to third-party retailers, brands, products, websites, applications, social platforms, beauty products, clothing, accessories, payment services, or other services.
Unless expressly stated otherwise, Agile Styling does not control those third parties and is not responsible for their availability, inventory, pricing, product formulation, color consistency, performance, shipping, returns, privacy practices, security, terms, representations, or subsequent changes.
A recommendation made at one point in time does not guarantee that a third-party product will remain identical in formulation, manufacture, shade, color, availability, or quality.
Depending on how you interact with Agile Styling, we may collect information such as your name, email address, telephone number, billing information, country or region, account details, purchase and transaction history, appointment information, questionnaire responses, correspondence, support requests, social media handle when needed for community access, and other information you choose to provide.
For color analysis, styling, consulting, and related personalized services, we may collect photographs, videos, appearance-related information, color characteristics, measurements, preferences, and other materials reasonably required to perform the service.
Our website and digital platforms may also collect technical information such as device information, browser type, IP address, approximate location derived from an IP address, log data, cookie identifiers, website usage information, and similar technical data.
Agile Styling collects and uses personal information for purposes that include processing orders and payments; delivering products and services; performing color analysis and personalized services; scheduling appointments; administering accounts, memberships, subscriptions, and communities; providing customer support; communicating about purchases and services; maintaining business and transaction records; protecting accounts and systems; detecting and preventing fraud or misuse; improving our products, website, and operations; complying with legal, tax, accounting, regulatory, and contractual obligations; and other purposes that are explained to you at or before collection.
We will not use personal information for a materially new purpose that requires additional consent without obtaining that consent where required by applicable law.
By providing personal information for a purchase, booking, account, or requested service, you consent to its collection, use, and disclosure for purposes reasonably necessary to complete that transaction and provide the requested product or service, subject to applicable law.
Where express consent is required for an additional purpose, Agile Styling will request it separately or otherwise obtain consent in a legally appropriate manner.
You may withdraw consent to optional uses of personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide a service that reasonably requires the information. Withdrawal does not require Agile Styling to undo processing already lawfully completed or to delete information we are legally required or reasonably permitted to retain.
Submitting photographs, videos, testimonials, or other client materials for the purpose of receiving an Agile Styling service does not automatically authorize Agile Styling to publish those materials for promotional purposes.
Agile Styling will request separate express permission where required before publicly using identifiable client photographs, videos, testimonials, transformations, analysis materials, or similar personal content for advertising, marketing, social media, website publication, or promotional educational content.
Any authorized promotional use will be governed by the consent, release, or agreement provided by the client.
Agile Styling may share personal information with trusted service providers where reasonably necessary to operate the business and provide services. These may include website and e-commerce providers, payment processors, email and communications providers, appointment and customer-management systems, cloud hosting or storage providers, analytics providers, security and fraud-prevention services, professional advisers, and other operational vendors.
Service providers receive information only as reasonably necessary for the services they perform, subject to applicable contractual, confidentiality, security, and privacy requirements.
Agile Styling may also disclose information where required or permitted by law, to comply with a legal process or lawful request, to protect the rights or safety of Agile Styling or others, to investigate fraud or misuse, or in connection with a proposed or completed financing, merger, acquisition, corporate reorganization, or sale of all or part of the business, subject to applicable law.
Agile Styling does not sell or rent client personal information to unrelated third parties for their own independent use.
Payments may be processed by third-party payment processors. Agile Styling generally does not receive or intentionally store complete payment card numbers where the payment processor handles that information directly.
Payment providers process payment information under their own legal terms and privacy practices. Agile Styling may retain transaction identifiers, billing records, payment status, amounts, dates, and other information necessary for accounting, customer service, fraud prevention, and legal compliance.
Our website may use cookies and similar technologies for functions such as security, shopping cart operation, account login, remembering preferences, website functionality, analytics, performance measurement, and, where enabled, marketing or advertising.
Your browser or device may allow you to block or delete certain cookies. Disabling essential cookies may prevent parts of the website, checkout, account area, or client portal from functioning properly.
Agile Styling may send transactional and service-related communications reasonably necessary to administer your purchase, appointment, account, membership, subscription, support request, or other relationship with us.
Promotional or marketing electronic messages will be sent in accordance with applicable law. Where consent is required, Agile Styling will rely on an appropriate form of consent. Marketing messages will include an applicable unsubscribe mechanism. Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related communications.
Agile Styling and its service providers may store or process personal information in Canada, the United States, or other jurisdictions where our service providers operate. Information processed outside your province or country may be subject to the laws and lawful access requirements of that jurisdiction.
Agile Styling uses service providers and safeguards that we consider appropriate to the nature and sensitivity of the information and the services being provided.
Agile Styling retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and transaction records, provide ongoing products or account access, address customer service matters, meet tax, accounting, legal, regulatory, fraud-prevention, and dispute-resolution requirements, or otherwise as permitted or required by law.
When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized, subject to technical, legal, archival, and backup limitations.
Agile Styling uses reasonable administrative, organizational, and technical safeguards appropriate to the sensitivity of the personal information under our control. No website, transmission method, storage system, or electronic service can be guaranteed to be completely secure.
If Agile Styling becomes aware of a privacy or security breach involving personal information, we will assess and respond to the incident and provide notices or reports where required by applicable law.
Subject to applicable legal exceptions, you may request access to personal information Agile Styling holds about you and may request correction of information that is inaccurate or incomplete.
You may also contact us regarding deletion, withdrawal of consent, or other privacy questions. Certain information may need to be retained where required or permitted by law or where necessary for legitimate contractual, tax, accounting, security, fraud-prevention, or dispute-related purposes.
Privacy requests should be directed to the Privacy Officer at info@agilestyling.com. We may take reasonable steps to verify your identity before responding to a privacy request.
Where Agile Styling provides a service to a minor, we may require the involvement or consent of a parent or legal guardian where appropriate or required by law. We do not knowingly seek to collect personal information from a child who cannot provide meaningful consent without the involvement of an authorized adult.
Agile Styling Inc. is accountable for personal information under its control. Privacy questions, concerns, access requests, or complaints may be directed to our Privacy Officer at info@agilestyling.com.
We will review privacy complaints and respond in accordance with applicable law and our legal obligations.
Agile Styling makes reasonable efforts to maintain its websites, portals, applications, memberships, digital products, and other online systems, but uninterrupted or error-free availability is not guaranteed.
Temporary interruptions may occur because of maintenance, software updates, hosting issues, payment-processing issues, cybersecurity events, telecommunications failures, third-party platform outages, internet service problems, or circumstances outside Agile Styling’s reasonable control.
To the maximum extent permitted by law, a temporary technical interruption does not automatically create a right to a refund where the purchased product or service remains reasonably available or access can reasonably be restored.
Agile Styling may communicate electronically with you regarding purchases, appointments, accounts, services, delivery, memberships, subscriptions, privacy matters, and other transactional or operational matters.
Our normal customer-service goal is to respond to email inquiries within approximately 24 to 48 business hours, Monday through Friday, excluding statutory holidays. This is a service target and not a guaranteed response time.
Complex inquiries, high-volume periods, weekends, holidays, technical issues, and other circumstances may result in longer response times.
Customers should contact Agile Styling promptly if they believe a billing, delivery, or service issue has occurred so that we have an opportunity to investigate and address the matter.
Agile Styling may temporarily suspend account or product access while investigating suspected fraud, unauthorized payment reversal, compromised account use, intellectual property infringement, or material violation of these Terms.
Fraudulent purchases, knowingly false payment disputes, unauthorized redistribution, or other intentional misuse may result in termination of access and any remedies available under applicable law.
Nothing in this section prevents a customer from exercising a lawful credit card, payment-provider, statutory, or consumer protection right.
You may not use Agile Styling services, systems, accounts, or intellectual property to engage in fraud, unlawful activity, harassment, unauthorized commercial exploitation, unauthorized redistribution, intellectual property infringement, account sharing, circumvention of access controls, malicious interference with systems, automated scraping, unauthorized data extraction, credential abuse, or other conduct that materially harms Agile Styling, its clients, its systems, or its intellectual property.
Agile Styling may restrict or terminate access where reasonably necessary to address such conduct, subject to applicable law.
Except for warranties, conditions, or rights that cannot legally be excluded, Agile Styling products and services are provided on an “as available” and “as is” basis.
Agile Styling does not guarantee subjective satisfaction, compatibility with personal taste, acceptance of a color analysis result, uninterrupted digital access, third-party product availability, or any particular personal or professional outcome.
This section does not exclude any warranty, condition, or consumer right that applicable law requires Agile Styling to provide.
To the maximum extent permitted by applicable law, Agile Styling Inc. will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost income, lost business opportunity, loss of anticipated savings, travel expenses, or third-party costs arising from or related to the use of our products or services.
Where legally permissible, Agile Styling Inc.’s aggregate liability arising from a particular purchased product or service will not exceed the amount actually paid to Agile Styling for the product or service giving rise to the claim.
These limitations do not apply to the extent liability cannot legally be excluded or limited, including any mandatory statutory warranty, condition, consumer protection right, or remedy.
You remain responsible for your own use of Agile Styling products and services and for decisions you make based on recommendations provided.
To the extent permitted by law, you are responsible for losses, costs, or third-party claims arising from your unauthorized commercial use, unlawful redistribution, intellectual property infringement, fraudulent activity, or other material misuse of Agile Styling content or systems.
Fashion, beauty, retail inventory, product formulations, technologies, and educational practices change over time. Agile Styling may revise or update digital materials, guides, examples, recommendations, membership content, platform features, and educational materials from time to time.
Unless expressly promised as part of a purchase, purchasing a particular version of a digital product does not guarantee that every future revision, feature, replacement product, or newly created product will be provided without additional charge.
Agile Styling may update these Terms from time to time. The updated version will be identified by the “Last Updated” date displayed at the beginning of the document.
The Terms applicable to a completed one-time purchase will generally be the Terms in effect when the transaction was made, except where a later change is required by law or expressly accepted by the customer.
Changes governing future use of ongoing memberships, subscriptions, platforms, accounts, or services may become effective after reasonable notice where notice is required by applicable law.
You agree that purchases and agreements may be completed electronically, including through online checkout, electronic acceptance, electronic communications, and other digital methods permitted by law.
Electronic records may be used to document transactions, acceptance of these Terms, payments, communications, product delivery, and service performance.
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.
Where legally permitted, disputes relating to these Terms or Agile Styling products or services will be determined in Ontario, Canada.
If mandatory consumer protection or privacy laws in your province, state, country, or jurisdiction provide rights that cannot legally be waived or restricted by these Terms, those mandatory rights remain unaffected.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible. The remaining provisions will continue in full force and effect.
If Agile Styling does not immediately enforce a provision of these Terms, that does not constitute a waiver of the provision or of our right to enforce it later.
You may not transfer or assign your rights to personalized services, accounts, digital products, memberships, subscriptions, or licenses without Agile Styling’s prior written consent, except where such restriction is prohibited by law.
Agile Styling Inc. may assign its rights and obligations in connection with a corporate reorganization, merger, acquisition, financing, sale of business, or transfer of relevant business operations, subject to applicable law.
These Terms, together with the applicable product or service description, product-specific disclaimers, checkout disclosures, order confirmation, and any specific written agreement expressly incorporated into the transaction, constitute the agreement governing your purchase and use of Agile Styling products and services.
If a specific written agreement or product-specific term expressly conflicts with these general Terms, the more specific provision will govern that product or service to the extent of the conflict.
Questions concerning purchases, products, services, these Terms, or privacy may be directed to Agile Styling Inc. at info@agilestyling.com.
Commercial licensing and partnership inquiries may be directed to partnerships@agilestyling.com.
Website: https://www.agilestyling.com/
